Privacy Policy
Effective Date: March 2, 2026
Last Updated: March 2, 2026
This Privacy Policy explains how CodeSquad collects, uses, discloses, and protects personal information when you visit codesquad.ai or use our Services.
This Privacy Policy explains how CodeSquad Inc. ("CodeSquad," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://codesquad.ai (the "Site") or use our products and services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties (such as integrations).
A) Information You Provide
- Contact information (name, email, phone, company name, job title).
- Account information (login credentials, organization settings).
- Billing information (billing address and payment status; payment card details are typically processed by our payment processor and not stored by us).
- Support communications (messages, emails, chat transcripts).
- Content you submit to configure or operate agents and automations (for example prompts, workflow rules, templates).
B) Information Collected Automatically
- Device and usage data (IP address, browser type, device identifiers, pages viewed, actions taken, timestamps).
- Log data (events, errors, performance metrics).
- Cookies and similar technologies (see Section 8).
C) Information From Third Parties (Integrations)
If you connect Third-Party Services (for example Google Workspace, Slack, HubSpot, Stripe, QuickBooks, Airtable), we may receive and process information from those services to provide the integration and run your workflows. The types of data depend on what you connect and authorize (for example email metadata, CRM fields, ticket content, invoices, calendar availability). You can typically limit or revoke access via your integration settings at any time.
3. How We Use Information
- Provide and operate the Services, including building and running automations and agents.
- Authenticate and secure Accounts and prevent fraud or abuse.
- Process payments and manage billing.
- Personalize and improve product performance, reliability, and user experience.
- Provide customer support and respond to requests.
- Send service-related communications (for example updates, security notices, confirmations).
- Comply with legal obligations and enforce our Terms.
4. AI Features and Content Processing
Our Services may use artificial intelligence to generate outputs (such as drafts, summaries, classifications, routing decisions) based on inputs you provide ("Customer Content").
We process Customer Content to deliver AI-enabled features, run workflows, and generate outputs. You are responsible for ensuring you have the rights and permissions to provide Customer Content to us and to process it through the Services.
Important: AI outputs may be inaccurate or incomplete. You should review outputs before relying on them for legal, financial, or business-critical decisions.
5. Legal Bases for Processing (Where Applicable)
Depending on your location, we process personal information based on:
- Contract (to provide the Services you request).
- Legitimate interests (for example improving and securing the Services).
- Consent (for example marketing communications or certain cookies where required).
- Legal obligations (for example tax, compliance, responding to lawful requests).
6. How We Share Information
We do not sell your personal information. We may share information in the following cases:
A) Service Providers
We use trusted third parties to help operate our business (for example hosting, analytics, email delivery, customer support tools, payment processing). They may access personal information only as needed to perform services for us and are required to protect it.
B) Integrations You Enable
If you connect Third-Party Services, we share and receive data with those providers based on your configuration and permissions.
C) Legal and Safety Reasons
We may disclose information if required by law, court order, or governmental request, or to protect rights, security, and safety (including investigating fraud or abuse).
D) Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
7. Data Retention
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on data type, purpose, and legal requirements. If you close an account, we may retain certain records for legitimate business or legal reasons (for example billing and compliance).
8. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential functionality (authentication, security).
- Preferences (remembering settings).
- Analytics (understanding usage and improving the Services).
- Marketing (where applicable and permitted).
You can control cookies through your browser settings. Some features may not function properly if you disable cookies.
9. Security
We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
You are responsible for safeguarding credentials, configuring permissions, and ensuring appropriate access controls in connected services.
10. Your Privacy Choices and Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of certain information.
- Object to or restrict certain processing.
- Receive a copy of your information (data portability).
- Withdraw consent (where processing is based on consent).
To request these rights, contact us at shahzaib@codesquad.ai. We may need to verify your identity.
11. Children’s Privacy
Our Services are not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.
12. International Data Transfers
We may process and store information in countries other than where you live. Where required, we take steps to ensure appropriate safeguards for cross-border transfers (such as contractual protections).
13. Third-Party Links
The Site or Services may include links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice via the Site, in-app notice, or email. Your continued use after an update means you accept the revised policy.
15. Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
CodeSquad Inc.
Email: shahzaib@codesquad.ai
Address: Johar Town, Lahore, Pakistan