Privacy Policy

1. Information we collect

We collect information in three main ways:

• Information you provide directly – for example when you fill out a contact form, book a call, or share process documentation and system access so we can design workflows.
• Usage and analytics data – basic information on how you interact with our website, such as pages visited and referral sources, typically collected through privacy‑respecting analytics tools.
• Project data – configuration data, workflow diagrams, and system logs generated while we are designing, testing, and running automations for you.

2. How we use information

We use the information we collect to:

• Respond to your enquiries and assess whether we are a good fit to work together.
• Design, build, and maintain AI workflow systems tailored to your organisation.
• Monitor system performance and improve the reliability of the automations we deliver.
• Improve our website, offerings, and communication based on aggregate insights.
• Comply with legal obligations and enforce our agreements, including our Terms of Service.

3. Use of AI and third‑party providers

Our solutions often rely on infrastructure and AI providers (for example cloud hosting, workflow automation tools, CRM platforms, and large language model APIs). Where we connect your systems to these providers, they may process data in order to deliver the functionality you request. We carefully select providers that are reputable and provide appropriate security and compliance controls, but their own terms and privacy policies will also apply.

4. Data security

We take reasonable technical and organisational measures to protect the information we handle, including restricting access to project assets, using secure authentication for key systems, and following good engineering practices when building integrations. However, no system can be guaranteed 100% secure, and you should also maintain strong security practices on your own infrastructure and tools.

5. Data retention

We retain project and contact information only for as long as necessary to provide the Services, meet legal or accounting requirements, or resolve disputes. At your request, and where feasible, we can archive or delete certain project artefacts once an engagement has concluded.

6. Your choices

• You may ask us what information we hold about you in connection with a project and request corrections where it is inaccurate.
• You may request that we stop sending you non‑essential updates or marketing communications.
• Where we rely on your consent for specific data use, you may withdraw that consent at any time, which will not affect processing that has already taken place.

7. International transfers

Depending on your location and the tools we integrate with, data may be processed in other countries. We aim to work with providers that offer appropriate safeguards for international data transfers, such as standard contractual clauses or equivalent mechanisms.

8. Children's data

Our website and Services are intended for business users and are not directed at children. We do not knowingly collect personal data from individuals under the age of 18. If you believe that such data has been provided to us, please contact us so that we can take appropriate action.

9. Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect new services, providers, or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact

For any questions about this Privacy Policy or how we handle data, please contact us at info@codesquad.ai.